3K Relationship breakdown and re-partnering


Norma Williams,
Logan FRC, UnitingCare

Sue Alexander,
Logan FRC, UnitingCare

Thursday November 22 2018

Time: 11:25am – 11:55am

Room: Mossman Ballroom

3K Relationship breakdown and re-partnering

Strengthening prevention and early intervention service provision in the context of a Family Relationship Centre


When parent resilience is depleted through trauma and ongoing high conflict and daily life is consumed by juggling the survival needs of the separated family, and when complex needs require multiple interventions and support arising from one point of an intervention such as family dispute resolution (FDR), the likelihood of the most vulnerable clients making their own connections with referral contacts has shown to be low. Many people accessing family relationship and family law services are already marginalised and disadvantaged, or at high risk of becoming so.

In recognition of this, at Family Relationship Centre Logan (FRCL), through the professional development of a Family Advisor/Counsel (FAC) role and integrated case management activity at the post-intake, assessment and family dispute resolution phases, internal and internal referral action provides hands-on connection and support for clients.

The presentation will demonstrate how FRCL has responded to this predicament as a service intervention and taken a strength-based approach to improve outcomes for clients — to keep ahead and not leaving anyone behind.


Norma Williams – An experienced practitioner, educator, mentor and presenter and I have spoken at many national and international events including more recently: FRSA Conferences 2009 – 2017; Child Aware Conferences 2014 and 2017; FRSA Conferences 2009 – 2017; National Mediation Conferences. Author peer reviewed papers published in the FRSA e-Journal 2016 and 2017.

Sue Alexander – a background of over ten years in human services: family support, intervention and relationship services with a strong focus in client assessment activity and community engagement. As specialist Family Advisor & Community Engagement, FRC Logan she has assisted to bring professional development to this role during to improve referral outcomes for clients and the sustainability of Parenting Plans. This micro social-work activity is seamlessly linking people with multiple complex needs to the interventions they see they want in their everyday lives, health and for quality relationships.