4K Relationship breakdown and re-partnering


Graeme Westaway,
Better Place Australia

Esther Lestrell,
Monash University

Thursday November 22 2018

Time: 4:20pm – 4:50pm

Room: Mossman Ballroom

4K Relationship breakdown and re-partnering

Leaving no one behind at Better Place Australia: Medium and Longer Term Outcomes for FDR Clients



Understanding the experiences and outcomes of Family Dispute Resolution (FDR) clients is critical for evaluating system performance and informing service improvements. This paper presents interim findings from a collaborative study investigating the medium and longer-term outcomes of FDR clients of Better Place Australia (a leading Victorian FDR service provider). The study is funded by the service provider and is being conducted in collaboration with the Australian Centre for Justice Innovation in 2017-18.

Using qualitative and quantitative approaches, the study explores differences in outcomes within the client population, based on specific client categories (including nature of agreement reached and services used) and client characteristics (including demographics, presence of family violence and dispute type). This paper will present the initial findings and reflections on research using service-level data resources.


Graeme is the Executive Manager Brand, Digital & Corporate Communications at Better Place Australia, formerly known as FMC Mediation and Counselling. He has over 20 years experience in brand, digital, communications strategy and customer service development.

He has held a number of executive and senior leadership roles in services development, strategy and capacity building across the not-for-profit, mutual and corporate sectors. With an educational background in Science, Marketing and Mediation, he brings to Better Place Australia an expertise in Brand strategy, Services development and Organisational planning.

Esther Lestrell is a Research Fellow in the Law Faculty at Monash University and the Australian Centre for Justice Innovation.