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X-WR-CALNAME:FRSA
X-ORIGINAL-URL:https://frsa.org.au
X-WR-CALDESC:Events for FRSA
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TZID:"Australia/Sydney"
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TZOFFSETFROM:+1100
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TZNAME:AEST
DTSTART:20190406T160000
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DTSTART:20191005T160000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20190820
DTEND;VALUE=DATE:20190821
DTSTAMP:20260510T122228
CREATED:20190206T010546Z
LAST-MODIFIED:20190206T010546Z
UID:7855-1566259200-1566345599@frsa.org.au
SUMMARY:Handle with Care™-Staff safety and defusing situations where individuals may be aggressive
DESCRIPTION:The training package entitled Handle with Care™-Staff safety and defusing situations where individuals may be aggressive\, developed by David Cherry covers: \n\nManaging your own feelings in difficult circumstances;\nMinimising risk;\nLegal issues;\nGuidelines for managing difficult situations;\nGeneral principles for managing difficult behaviour;\nUsing language that does not create resistance;\nA suggested structure for some difficult conversations;\nDealing with individuals according to their different anger triggers and;\nCommunication skills and strategies for defusing situations where individuals may be aggressive.\n\n
URL:https://frsa.org.au/event/handle-with-care-staff-safety-and-defusing-situations-where-individuals-may-be-aggressive-2
LOCATION:The Cherry Shed\, 243 Gilbert St\, Latrobe\, TASMANIA\, 7307\, Australia
CATEGORIES:Professional Training
ORGANIZER;CN="Andrew%20King":MAILTO:info@groupworksolutions.com.au
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