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X-WR-CALDESC:Events for FRSA
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DTSTART;TZID="Australia/Sydney":20250602T093000
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DTSTAMP:20260822T231358
CREATED:20250424T064634Z
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UID:32593-1748856600-1748867400@frsa.org.au
SUMMARY:Managing Challenging Behaviours
DESCRIPTION:Learn strategies to defuse difficult situations\, manage intense emotions and move towards positive solutions.\nEveryone gets frustrated or angry on occasion\, particularly when they’re under pressure. Most of the time\, they deal with their anger and frustrations in socially acceptable and appropriate ways\, however\, it’s important to know how to respond when they don’t. \nThis workshop will share strategies to defuse situations where clients\, colleagues or community members are exhibiting strong emotions and/or difficult behaviours. We’ll also discuss how to understand your own triggers and have ways to manage your own emotions when using these strategies. \n  \nLearning outcomes\nAt the end of this workshop\, you’ll be able to: \n\nrecognise early warning signs of escalating emotions in others and take steps to prevent conflicts from intensifying\nidentify and address personal emotional triggers that may impact your response\, ensuring calm and professional interactions in challenging situations\nunderstand how and why people react both physically and emotionally to difficult situations\napply strategies to help others manage their emotions\nuse effective communication skills\narticulate and apply conflict management strategies\ndemonstrate an understanding of how to monitor your own reactions and practise self-care.\n\n  \nIdeal for\nA range of workers in community organisations\, social services\, schools or businesses working with clients or colleagues demonstrating challenging behaviours and emotions. \n  \nAbout the presenter\nVictoria Strong is a clinical counsellor and experienced trainer with Relationships Australia Victoria. She has a diverse background working in various settings\, including education\, where she has served as a Disability and Wellbeing Coordinator. Victoria has extensive experience in direct client work with young people and their families\, addressing both simple and complex mental health issues\, including gender diversity\, sexual trauma\, family violence\, and suicidality. \nVictoria’s expertise extends to working with neurodiverse youth and their families\, supported by a deep understanding of the disability sector from lived experience. She holds clinical accreditation with PACFA (Psychotherapy and Counselling Federation of Australia). Her career spans the government\, corporate\, and not-for-profit sectors\, where she has provided coaching\, training\, and support. Victoria is dedicated to enhancing community support systems and empowering others to provide effective sustainable care.\n \n  \nRegistration information\n\nWhen you register\, you’ll be taken to our payment gateway to complete your registration. A new account will be automatically created for you in our Learning Management System (Moodle).\nRegistrations for scheduled workshops close 48 hours before the event.\nWorkshops must be paid for at least 2 business days before the training date\, or your registration will be cancelled.\nIf paying by invoice\, proof of payment needs to be provided at least 24 hours ahead of the event.\n\nTraining Workshops Cancellation Statement [PDF\, 1MB] \n\n\nContact us\nCentre for Learning and Innovation\nPhone: (03) 8573 2222\nEmail: ravtraining@rav.org.au \n
URL:https://frsa.org.au/event/managing-challenging-behaviours-2
LOCATION:Online (Zoom)\, Select a Country:
CATEGORIES:Professional Training
ATTACH;FMTTYPE=image/jpeg:https://frsa.org.au/wp-content/uploads/2025/04/RAV-Photo-113.jpg
ORGANIZER;CN="Relationships%20Australia%20Victoria":MAILTO:ravtraining@rav.org.au
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