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X-WR-CALDESC:Events for FRSA
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DTSTART;TZID="Australia/Sydney":20250326T093000
DTEND;TZID="Australia/Sydney":20250326T123000
DTSTAMP:20260510T124220
CREATED:20241202T002812Z
LAST-MODIFIED:20241202T002812Z
UID:30578-1742981400-1742992200@frsa.org.au
SUMMARY:Managing Difficult Calls eWorkshop 26-Mar-2025
DESCRIPTION:This 3-hour webinar is for any staff who may have to manage difficult calls and covers: \n\n\nPreparing for difficult calls; \n\n\nThe different types of difficult calls and callers and issues associated with the different types of calls and callers; \n\n\nManaging your own feelings in difficult circumstances; \n\n\nUsing language that does not create resistance in the other person; \n\n\nA suggested structure for some difficult conversations and; \n\n\nHow to manage different types of calls or callers including people who are angry\, distressed\, bewildered or confused; \n\n\nThe rambler\, the person who does not understand and; \n\n\nThe suicidal caller. \n\n\nSelf-care for the worker will also be discussed. \n  \nAt the end of the webinar the participants will: \n\n\nHave developed their knowledge in how to prepare for difficult calls; \n\n\nHave extended their skills in responding to difficult calls and; \n\n\nHave broadened their knowledge of self-care strategies. \n\n\nWhen: Wednesday\, 26th March 2025 from 9:30am to 12.30pm. (AEDT) \nWhere: Online eWorkshop via Zoom. If payment has been received\, you will receive the Zoom details in the week prior to the eWorkshop . \nCost: The early bird booking is $195.00 (GST incl) if registered before 12th Mar 2025\, after the 12th Mar the Full Price is $250.00 (GST incl). Payment is required before attending the eWorkshop. \nTo register: Register and complete payment. A Tax Invoice will be emailed to you. The payment needs to be completed before the workshop occurs\, for the registration to be fully confirmed. \nFacilitator: David Cherry\nThe webinar will be run by David Cherry\, a Clinical and Forensic Psychologist who has been working for over 40 years. David has run training on managing difficult calls for over 5000 people\, including staff and volunteers working on national support lines. David has also provided training for staff in emergency services on managing difficult calls as well many other state government departments. \n\n\n
URL:https://frsa.org.au/event/managing-difficult-calls-eworkshop-26-mar-2025
CATEGORIES:Webinar
ORGANIZER;CN="Andrew%20King":MAILTO:info@groupworksolutions.com.au
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