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X-WR-CALDESC:Events for FRSA
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DTSTART:20210403T160000
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DTSTART;TZID="Australia/Sydney":20210309T093000
DTEND;TZID="Australia/Sydney":20210309T123000
DTSTAMP:20260823T035109
CREATED:20201224T013052Z
LAST-MODIFIED:20210219T021831Z
UID:15399-1615282200-1615293000@frsa.org.au
SUMMARY:Online Workshop: Managing Challenging Behaviours
DESCRIPTION:Learn strategies to diffuse difficult situations\, manage intense emotions\, and move towards positive solutions. \nEveryone gets frustrated or angry on occasion\, particularly when they are under pressure. Most people deal with their anger and frustrations in ways that are socially acceptable and appropriate. Other people however\, may deal with their anger and other strong emotions in unhelpful ways that do not lead to a resolution. They may even make the situation worse. \nIn this workshop\, we will discuss and practice strategies that you can use to diffuse situations where clients\, colleagues or community members may be exhibiting strong emotions and/or difficult behaviours. When using these strategies\, it is important to have an understanding of your own particular triggers and how you can manage your own emotions. \nLearning outcomes \nBy the end of this workshop\, participants will be able to: \n\nexplain how and why people react to difficult situations physically and emotionally\napply strategies for helping others to manage emotions\ndevelop and apply effective communication skills\narticulate and apply conflict management strategies\ndemonstrate an understanding of how to monitor and maintain self-care.\n\nIdeal for \nA range of workers in community organisations\, social services\, schools or businesses dealing with challenging clients or colleagues. \n
URL:https://frsa.org.au/event/online-workshop-managing-challenging-behaviours-2
LOCATION:ONLINE
CATEGORIES:Webinar
ORGANIZER;CN="Relationships%20Australia%20Victoria":MAILTO:ravtraining@rav.org.au
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