BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//FRSA - ECPv4.9.7//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:FRSA
X-ORIGINAL-URL:https://frsa.org.au
X-WR-CALDESC:Events for FRSA
BEGIN:VTIMEZONE
TZID:"Australia/Sydney"
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20240406T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20241005T160000
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID="Australia/Sydney":20240624T093000
DTEND;TZID="Australia/Sydney":20240624T123000
DTSTAMP:20260510T142253
CREATED:20240410T025342Z
LAST-MODIFIED:20240411T010159Z
UID:27352-1719221400-1719232200@frsa.org.au
SUMMARY:Online workshop: Managing Challenging Behaviours
DESCRIPTION:Learn strategies to defuse difficult situations\, manage intense emotions and move towards positive solutions.\nEveryone gets frustrated or angry on occasion\, particularly when they’re under pressure. Most of the time\, they deal with their anger and frustrations in socially acceptable and appropriate ways\, however\, it’s important to know how to respond when they don’t \nThis workshop will share strategies to defuse situations where clients\, colleagues or community members are exhibiting strong emotions and/or difficult behaviours. We’ll also discuss how to understand of your own triggers and have ways to manage your own emotions when using these strategies. \n\n\n\n  \n\nLearning outcomes\nAt the end of this workshop\, you’ll be able to: \n\nunderstand how and why people react both physically and emotionally to difficult situations\napply strategies to help others manage their emotions\nuse effective communication skills\narticulate and apply conflict management strategies\ndemonstrate an understanding of how to monitor your own reactions and practise self-care.\n\n\n\n  \n\n\nIdeal for\nA range of workers in community organisations\, social services\, schools or businesses working with clients or colleagues demonstrating challenging behaviours and emotions. \n\n\n  \n\n\nAbout the presenter\nLucille Hart is an experienced facilitator at Relationships Australia Victoria. She holds qualifications in psychology\, the social sciences and meditation and is experienced in the provision of mental health\, healthy relationship\, rehabilitation\, family violence\, youth and psychoeducational services. Lucille has substantial experience working in community organisations as a coordinator\, trainer and facilitator and regularly provides training for government and non-profit organisations in areas including healthy relationships\, wellbeing\, vicarious trauma\, professional boundaries and managing difficult conversations. \n  \nRegistration information\n\nWhen you register\, you’ll be taken to our payment gateway to complete your registration. A new account will be automatically created for you in our Learning Management System (Moodle).\nRegistrations for scheduled workshops close 48 hours before the event.\nWorkshops must be paid for at least 2 business days before the training date\, or your registration will be cancelled.\nIf paying by invoice\, proof of payment needs to be provided at least 24 hours ahead of the event.\n\nTraining Workshops Cancellation Statement [PDF\, 1MB] \n\n\n\n\nContact us\nTraining and Development Team\nPhone: (03) 8573 2222\nEmail: ravtraining@rav.org.au \n
URL:https://frsa.org.au/event/online-workshop-managing-challenging-behaviours-4
LOCATION:Online (Zoom)\, Select a Country:
CATEGORIES:Professional Training
ORGANIZER;CN="Relationships%20Australia%20Victoria":MAILTO:ravtraining@rav.org.au
END:VEVENT
END:VCALENDAR