BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//FRSA - ECPv4.9.7//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:FRSA
X-ORIGINAL-URL:https://frsa.org.au
X-WR-CALDESC:Events for FRSA
BEGIN:VTIMEZONE
TZID:"Australia/Sydney"
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20230401T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20230930T160000
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231129
DTEND;VALUE=DATE:20231130
DTSTAMP:20260423T121533
CREATED:20231114T235225Z
LAST-MODIFIED:20231114T235225Z
UID:25636-1701216000-1701302399@frsa.org.au
SUMMARY:Tough Conversations™ for Frontline Staff
DESCRIPTION:Psychologist\, Michael Hawton and his team\, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school\, council or service organisation to manage difficult\, emotional encounters with members of the public. \nThis workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. \nAttendees will see video examples of both poorly conducted conversations and\, by contrast\, more effective conversations. \nLive webinar | Nov 29 | Full day training \nRegister here – https://www.parentshop.com.au/professionals/tough-conversations-for-frontline-staff \n
URL:https://frsa.org.au/event/tough-conversations-for-frontline-staff-2
LOCATION:Online\, Select a Country:
CATEGORIES:Corporate Day,Mediation,Member Event,Professional Training,Staff/Team,Volunteering,Webinar
ORGANIZER;CN="Parentshop%20Pty%20Ltd":MAILTO:service@parentshop.com.au
END:VEVENT
END:VCALENDAR