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X-WR-CALNAME:FRSA
X-ORIGINAL-URL:https://frsa.org.au
X-WR-CALDESC:Events for FRSA
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TZID:"Australia/Sydney"
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TZOFFSETFROM:+1100
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DTSTART:20240406T160000
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DTSTART:20241005T160000
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DTSTART;VALUE=DATE:20240614
DTEND;VALUE=DATE:20240615
DTSTAMP:20260510T101034
CREATED:20240418T004618Z
LAST-MODIFIED:20240418T004618Z
UID:27591-1718323200-1718409599@frsa.org.au
SUMMARY:Tough Conversations™ for Frontline Staff
DESCRIPTION:Psychologist\, Michael Hawton and his team\, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school\, council or service organisation to manage difficult\, emotional encounters with members of the public. \nThis workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. \nAttendees will see video examples of both poorly conducted conversations and\, by contrast\, more effective conversations. \nLive webinar | June 14 | Full day training \n  \n
URL:https://frsa.org.au/event/tough-conversations-for-frontline-staff-4
LOCATION:Online\, Australia
CATEGORIES:Mediation,Professional Training,Staff/Team,Volunteering,Webinar
ORGANIZER;CN="Parentshop%20Pty%20Ltd":MAILTO:service@parentshop.com.au
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