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X-WR-CALNAME:FRSA
X-ORIGINAL-URL:https://frsa.org.au
X-WR-CALDESC:Events for FRSA
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TZID:"Australia/Sydney"
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TZOFFSETFROM:+1100
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DTSTART:20240406T160000
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DTSTART:20241005T160000
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DTSTART;TZID="Australia/Sydney":20240904T083000
DTEND;TZID="Australia/Sydney":20240904T163000
DTSTAMP:20260823T095508
CREATED:20240801T033158Z
LAST-MODIFIED:20240801T033158Z
UID:29519-1725438600-1725467400@frsa.org.au
SUMMARY:Tough Conversations™ for Frontline Staff
DESCRIPTION:Psychologist\, Michael Hawton and his team\, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school\, council or service organisation to manage difficult\, emotional encounters with members of the public. \nThis workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. \nAttendees will see video examples of both poorly conducted conversations and\, by contrast\, more effective conversations. \n
URL:https://frsa.org.au/event/tough-conversations-for-frontline-staff-5
LOCATION:Online\, Australia
CATEGORIES:Adolescents,Children,Parent Education,Post Traumatic Stress,Professional Training,Staff/Team,Webinar
ATTACH;FMTTYPE=image/png:https://frsa.org.au/wp-content/uploads/2024/08/Green-and-Black-Dark-Professional-Static-Quote-General-News-Twitter-Post-2.png
ORGANIZER;CN="Parentshop%20Pty%20Ltd":MAILTO:service@parentshop.com.au
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