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X-WR-CALNAME:FRSA
X-ORIGINAL-URL:https://frsa.org.au
X-WR-CALDESC:Events for FRSA
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TZID:"Australia/Sydney"
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TZOFFSETFROM:+1100
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DTSTART:20250405T160000
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DTSTART:20251004T160000
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DTSTART;TZID="Australia/Sydney":20250815T090000
DTEND;TZID="Australia/Sydney":20250815T160000
DTSTAMP:20260521T174314
CREATED:20250707T002327Z
LAST-MODIFIED:20250707T002327Z
UID:33943-1755248400-1755273600@frsa.org.au
SUMMARY:Tough Conversations™ for Frontline Staff | WEBINAR
DESCRIPTION:Psychologist\, Michael Hawton and his team\, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school\, council or service organisation to manage difficult\, emotional encounters with members of the public. \nThis workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. \nAttendees will see video examples of both poorly conducted conversations and\, by contrast\, more effective conversations. \n
URL:https://frsa.org.au/event/tough-conversations-for-frontline-staff-webinar
LOCATION:ONLINE WEBINAR VIA ZOOM\, Australia
CATEGORIES:Corporate Day,Member Event,Professional Training,Staff/Team,Webinar
ATTACH;FMTTYPE=image/png:https://frsa.org.au/wp-content/uploads/2025/07/TCF-15-August-2025.png
ORGANIZER;CN="Parentshop%20Pty%20Ltd":MAILTO:service@parentshop.com.au
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