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X-WR-CALNAME:FRSA
X-ORIGINAL-URL:https://frsa.org.au
X-WR-CALDESC:Events for FRSA
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TZID:"Australia/Sydney"
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TZOFFSETFROM:+1100
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DTSTART:20230401T160000
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DTSTART:20230930T160000
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DTSTART;VALUE=DATE:20230817
DTEND;VALUE=DATE:20230818
DTSTAMP:20260521T171005
CREATED:20230719T004300Z
LAST-MODIFIED:20230719T004300Z
UID:24682-1692230400-1692316799@frsa.org.au
SUMMARY:Tough Conversations™ for Frontline Staff
DESCRIPTION:Tough Conversations™ for Frontline Staff\nPsychologist\, Michael Hawton and his team\, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school\, council or service organisation to manage difficult\, emotional encounters with members of the public. \nThis workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. \nAttendees will see video examples of both poorly conducted conversations and\, by contrast\, more effective conversations. \nPresenter: \nDr Rob Steventon\nParentshop Consultant \nRob Steventon has been a Primary School Principal for 37 years and specialised in gifted and talented education\, inclusion of students with physical disabilities within mainstream education\, and consulting in social/emotional learning (SEL) for students\, staff\, and parents. He has a strong desire to support school leaders who face intense challenges in times of unprecedented expectations. \n
URL:https://frsa.org.au/event/tough-conversations-for-frontline-staff
LOCATION:Online\, Australia
CATEGORIES:AGM,Corporate Day,Mediation,Professional Training,Staff/Team,Volunteering,Webinar
ATTACH;FMTTYPE=image/png:https://frsa.org.au/wp-content/uploads/2023/07/Green-and-Black-Dark-Professional-Static-Quote-General-News-Twitter-Post-1.png
ORGANIZER;CN="Parentshop%20Pty%20Ltd":MAILTO:service@parentshop.com.au
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