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X-ORIGINAL-URL:https://frsa.org.au
X-WR-CALDESC:Events for FRSA
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DTSTART:20190406T160000
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DTSTART:20191005T160000
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DTSTART;TZID="Australia/Sydney":20191024T093000
DTEND;TZID="Australia/Sydney":20191024T130000
DTSTAMP:20260822T135410
CREATED:20190822T012341Z
LAST-MODIFIED:20190822T012341Z
UID:11978-1571909400-1571922000@frsa.org.au
SUMMARY:Workshop: Managing Challenging Behaviours
DESCRIPTION:Everyone gets frustrated or angry on occasion\, particularly when they are under pressure. Most people deal with their anger and frustrations in ways that are socially acceptable and appropriate. Other people however\, may deal with their anger and other strong emotions in unhelpful ways that do not lead to a resolution. They may even make the situation worse. \nIn this workshop\, we will discuss and practice strategies that you can use to diffuse situations where clients\, colleagues or community members may be exhibiting strong emotions and/or difficult behaviours. When using these strategies\, it is important to have an understanding of your own particular triggers and how you can manage your own emotions. \nOutcomes\nParticipants will: \n\nunderstand how and why people react to difficult situations physically and emotionally\nlearn ways to manage their emotions\nlearn about effective communication skills\nidentify strategies to minimise difficult behaviours and move towards positive solutions\ngain an understanding of how to minimise the risk to themselves in the workplace.\n\nIdeal for\nA range of workers in community organisations\, social services\, schools or businesses dealing with challenging clients or colleagues. \nAbout the presenter\nJodie Patten is the Program Leader Training Development at Relationships Australia Victoria. She has developed and delivered training in a variety of settings including for businesses\, community organisations and the health and education sectors. Jodie has a background in psychology\, community development\, stakeholder engagement\, stakeholder management and health promotion. \n
URL:https://frsa.org.au/event/workshop-managing-challenging-behaviours
LOCATION:1183 Toorak Road\, Camberwell\, Vic\, 3124\, Australia
CATEGORIES:Professional Training
ORGANIZER;CN="Relationships%20Australia%20Victoria":MAILTO:ravtraining@rav.org.au
GEO:-37.835;145.071
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=1183 Toorak Road Camberwell Vic 3124 Australia;X-APPLE-RADIUS=500;X-TITLE=Camberwell:geo:145.071,-37.835
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