BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//FRSA - ECPv4.9.7//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:FRSA
X-ORIGINAL-URL:https://frsa.org.au
X-WR-CALDESC:Events for FRSA
BEGIN:VTIMEZONE
TZID:"Australia/Sydney"
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20250405T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20251004T160000
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID="Australia/Sydney":20250501T100000
DTEND;TZID="Australia/Sydney":20250613T170000
DTSTAMP:20260828T102041
CREATED:20250424T033753Z
LAST-MODIFIED:20250424T033810Z
UID:32530-1746093600-1749834000@frsa.org.au
SUMMARY:Mediation Training Course – May 2025\, Hybrid
DESCRIPTION:Mediation Training Course: CHCSS00142 Mediation Skill Set and National Mediator Accreditation System (NMAS)/Australian Mediator and Dispute Resolution Accreditation Standards (AMDRAS)*\n*Subject to approval by the AMDRAS Board \n  \nBecome an accredited mediator with our intensive course and assessment.\n\nLearn to facilitate mediation\, a structured and facilitated negotiation process for resolving disputes.\nGain the practical skills needed to be a mediator – an independent and impartial person who assists people in conflict to generate options\, negotiate agreements and resolve disputes.\nDevelop knowledge and skills of the mediation process\, and how to apply these when working with clients\, customers and colleagues\, including across workplaces and community settings.\n\nThis course provides nationally recognised training and assessment for the CHCSS00142 Mediation Skill Set through the Australian Qualifications Framework. \nAfter successful completion of the course and assessment day\, you will be eligible to apply for National Mediator Accreditation System (NMAS)/Australian Mediator and Dispute Resolution Accreditation Standards (AMDRAS) Accreditation. \nYou will then be ready to take the next step in your career! \nCourse completion also meets the requirements for entry into the CHC81115 Graduate Diploma of Family Dispute Resolution. \n\n\nCourse dates\nPlease note: In order to complete the course\, you must attend all sessions listed below. The introductory webinar will be recorded for those who cannot attend the live session. Please ensure that you are available on the workshop and assessment dates specified below\, before enrolling\, as alternate sessions will not be available. \n\n\n  \n\n\nIntroductory webinar\nOnline materials will also be available from this date. \n\n1 May from 10am – 12pm AEST\n\n\n\n  \n\n\nPractice workshops\nYou have the option to complete the workshops online or in-person\, unless otherwise stated. \nAll workshops will be delivered online from 9am – 5pm AEST daily on: \n\n29 May (online or in-person)\n30 May (online or in-person)\n2 June (online only)\n5 June (online or in-person)\n6 June (online or in-person)\n\n\n\n  \n\n\nNMAS/AMDRAS assessment day\n\nDelivered online or in-person on 13 June from 9am – 5pm AEST\n\n\n\n  \n\n\nDelivery/location\nPractice workshops and the NMAS/AMDRAS assessment can be delivered online via Zoom or in-person at Relationships Australia Victoria\, Wurundjeri Country\, 1183 Toorak Road\, Camberwell\, Victoria 3124\, unless otherwise stated. \n  \nGet started\nIf you’re ready to take the next step in your career\, you can express your interest in the course here. \nYou can also contact us for more information: \n\nCall us (03) 8573 2222\nEmail us at ravtraining@rav.org.au\n\n\n\n\n\nRelationships Australia Victoria (RAV) is a Registered Training Organisation (RTO registration code 21977)\, providing nationally-recognised courses. Through our RTO\, RAV is regulated by ASQA\, and maintains its compliance with the Standards for Registered Training Organisations 2015. \n\n\n
URL:https://frsa.org.au/event/mediation-training-course-may-2025-hybrid
LOCATION:Attend fully online or choose a mix of online and face-to-face learning in Camberwell\, Victoria.\, Select a Country:
CATEGORIES:Professional Training
ATTACH;FMTTYPE=image/jpeg:https://frsa.org.au/wp-content/uploads/2025/04/RAV-Photo-1167-scaled.jpg
ORGANIZER;CN="Relationships%20Australia%20Victoria":MAILTO:ravtraining@rav.org.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID="Australia/Sydney":20250612T093000
DTEND;TZID="Australia/Sydney":20250612T123000
DTSTAMP:20260828T102041
CREATED:20250505T013315Z
LAST-MODIFIED:20250505T013315Z
UID:32648-1749720600-1749731400@frsa.org.au
SUMMARY:Managing Difficult Calls eWorkshop 12-June-2025
DESCRIPTION:This 3-hour webinar is for any staff who may have to manage difficult calls and covers: \n\n\nPreparing for difficult calls; \n\n\nThe different types of difficult calls and callers and issues associated with the different types of calls and callers; \n\n\nManaging your own feelings in difficult circumstances; \n\n\nUsing language that does not create resistance in the other person; \n\n\nA suggested structure for some difficult conversations and; \n\n\nHow to manage different types of calls or callers including people who are angry\, distressed\, bewildered or confused; \n\n\nThe rambler\, the person who does not understand and; \n\n\nThe suicidal caller. \n\n\nSelf-care for the worker will also be discussed. \n\n\nAt the end of the webinar the participants will: \n\n\nHave developed their knowledge in how to prepare for difficult calls; \n\n\nHave extended their skills in responding to difficult calls and; \n\n\nHave broadened their knowledge of self-care strategies. \n\n\nWhen: Thursday\, 12th June 2025 from 9:30am to 12.30pm. (AEST) \nWhere: Online eWorkshop via Zoom. If payment has been received\, you will receive the Zoom details in the week prior to the eWorkshop . \nCost: The early bird booking is $195.00 (GST incl) if registered before 29th May 2025\, after the 29th May the Full Price is $250.00 (GST incl). Payment is required before attending the eWorkshop. \nTo register: Register and complete payment. A Tax Invoice will be emailed to you. The payment needs to be completed before the workshop occurs\, for the registration to be fully confirmed. \nFacilitator: David Cherry\nThe webinar will be run by David Cherry\, a Clinical and Forensic Psychologist who has been working for over 40 years. David has run training on managing difficult calls for over 5000 people\, including staff and volunteers working on national support lines. David has also provided training for staff in emergency services on managing difficult calls as well many other state government departments. \n
URL:https://frsa.org.au/event/managing-difficult-calls-eworkshop-12-june-2025
CATEGORIES:Professional Training,Webinar
ORGANIZER;CN="Andrew%20King":MAILTO:info@groupworksolutions.com.au
END:VEVENT
END:VCALENDAR