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The training package entitled Handle with Care™-Staff safety and defusing situations where individuals may be aggressive, developed by David Cherry covers: Managing your own feelings in difficult circumstances; Minimising risk; Legal issues; Guidelines for managing difficult situations; General principles for managing difficult behaviour; Using language that does not create resistance; A suggested structure for some difficult conversations; Dealing with individuals according to their different anger triggers and; Communication skills and strategies for defusing situations where individuals may be aggressive.Find out more »
Tough Conversations for Frontline Staff is a practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public. This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations. The course teaches a method to: Reasonable expectations to…Find out more »
This accredited course is suitable for counselling practitioners or equivalent, seeking to develop advanced skills to work with families, couples and individuals affected by domestic and family violence. The course is aligned with with current practice requirements, guidelines and legal/statutory frameworks. Subjects include domestic and family violence practice with children, young people and families; collaborative practice and risk management; separation, family law and child-focused parenting arrangements. It is one year, part time.Find out more »
This new one-day workshop is for any staff who may be affected by the client’s accounts of distressing experiences to which they have been exposed or be affected by witnessing the impact on clients of these experiences. This could include staff working with the homeless, women and children escaping domestic violence; individuals with a psychiatric disorder and those who have been subject to torture. The training covers: what is vicarious trauma; how and why it occurs; its possible effects and;…Find out more »
A comprehensive one-day training course that equips you with the knowledge to teach parents and carers of 2-12 year-olds skills to manage their children’s difficult behaviour. Expected learning outcomes: The ability to conduct the 123 Magic® & Emotion Coaching program, as either a three-meeting parent education course or to teach the program one-to-one at your workplace. Knowledge of easy-to-use techniques that parents and carers can use to help children develop self-control and respond with flexibility to frustration. Active PD points…Find out more »
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