Family Dispute Resolution Practitioner –


Family Dispute Resolution Practitioner refers to Anglican Community Care Inc. which is the legal entity of the organisation.

Position Title: Family Dispute Resolution Practitioner
Physical Location: Mount Gambier
Geographical Responsibilities Limestone Coast
Classification Level Level 4 of the Social, Community, Home Care and Disability Services Industry Award 2010

Purpose of the position
The Family Relationship Centre provides a comprehensive service including Family Dispute Resolution Services under the Family Law Act and a range of information and referral services to the community. The Family Dispute Resolution Practitioner undertakes thorough assessments of families who wish to access the Family Dispute Resolution service and where appropriate conducts mediation sessions (joint sessions, face to face, shuttle or via technology) to help the family focus on the needs of children; develops parenting plans regarding the care and wellbeing of their children and empowers parents to resolve their own issues.

Reporting/Work Relationships
 Reports to the Program Manager, Family Relationship Centre
 Collaborative working relationships with all staff and programs.

Special Conditions
 Out-of-hours work including travel involving overnight absences may be required
 Satisfactory Child Related Employment Screening must be maintained in accordance
with policy
 Child Safe Environment Certificate must be maintained in accordance with policy
 Minimum current SA ‘Class C’ (or interstate equivalent) driver’s license is essential and
the employee must be willing to drive in the course of their duties.

Key Responsibilities
1 Contribute to the provision of a high quality Family Dispute Resolution service by:
 Providing primary dispute resolution services which help families focus on the needs of
children through child focussed practice and best practise models
 Providing comprehensive assessments to determine the suitability of Family Dispute
Resolution including issues such as violence and child abuse and the development of
safety plans
 Providing advocacy and referral services to any persons accessing the Family Relationship
Centre to help them identify issues and options
 Providing culturally responsive services
 Developing and maintain relationships and networks with referral sources
 Keeping accurate and up to date client files
 Contributing to the development, monitoring and evaluation of the programs
 Participating in professional development opportunities to maintain and develop skills
and knowledge
2 Perform other duties allocated appropriate to position and organisational needs, and to
undertake any relevant task as directed by the CEO as part of the employer/employee
relationship within the scope of the role.

Selection criteria – essential
 Relevant tertiary qualification; or, relevant vocational qualification with substantial
relevant experience, expertise and competence attained through previous appointments.
Must be willing to work towards national accreditation to provide Family Dispute
Resolution services.
 Experience working with families and parents
 Experience working in a community services setting
 Excellent communication skills (listening, written and verbal)
 Ability to utilise Family Dispute Resolution best practices
 Ability to utilise child focussed practice.
 Ability to undertake comprehensive assessments
 Ability to establish rapport and maintain a positive relationship with client group
 Ability to manage time effectively, set priorities, plan and organise workload and achieve client specified outcomes
 Ability to liaise and negotiate with clients and service providers
 High level of conflict resolution and advocacy skills
 Ability to interpret legislation, policies and procedures within a practical context
 Basic knowledge of Microsoft Office Suite of software

Highly regarded
 Qualified Family Dispute Resolution Practitioner
 Knowledge of the Family Law Act
 Knowledge of community services and resources available to assist clients in the Limestone Coast region. is a child-safe organisation
Our Vision: Opportunities for life for rural people.
Our Mission: To enhance the wellbeing of rural people through positive social change.
Our Values: Compassion – Adaptability – Relationships – Excellence
Our Goal: We will effect positive social change for individuals and communities.


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