FRSA Webinar: Family and relationship service providers’ experience of telepractice during COVID-19

About the webinar

FRSA is excited to launch our latest commissioned report, Family and relationship service providers’ experience of telepractice during COVID-19.

Due to COVID-19 and numerous nation-wide lockdowns, there was a rapid transition to using telepractice as a primary service delivery method in Australia – including Family and Relationship Services. Family & Relationship Services Australia wanted to capture the experience of service providers and through them, the children, men, women and communities they worked with during this time. FRSA commissioned the Australian Institute of Family Studies (AIFS) to conduct research drawing from the experience of FRSA members.

AIFS developed an online survey to explore service providers’ experiences of using telepractice and its suitability as a service delivery model. The survey built on a scoping review that sought to understand the evidence on telepractice use in the family and relationship services sector. The review highlighted a lack of data available about telepractice use, including the types of services being delivered and which clients were best suited to using telepractice with.

The webinar discussed the findings of this research, which explored the benefits, disadvantages, barriers, enablers and most appropriate uses of telepractice within the family and relationship services sector and considers implications for future practice.

Read the full report

When: Wednesday 10 November 2021, 12:00pm – 12:45pm AEDT

Cost: Free

Click the On-demand tab to access the recording of this webinar

Please contact the FRSA office at or 02 6162 1811, if you have any questions about this webinar.

Dr Trina Hinkley

Research Fellow, Child and Family Evidence
Australian Institute of Family Studies
Bachelor of Arts (Sociology, Monash University), PhD (Deakin University)

Dr Trina Hinkley’s background is in behavioural epidemiology and behaviour change, with a particular focus on the impacts of behaviour on wellbeing and other outcomes. Her experience includes 15+ years in research, across academia, not for profit and government organisations, with a focus on making lasting change happen at a population level.

Trina played a key role in the recent review of the use of telepractice in the family and relationships services sector, published by the Australian Institute of Family Studies. She then led a project collecting original data from FRSA members about their experiences of the transition to telepractice during and beyond the COVID-19 pandemic in Australia. She is delighted to be able to share some of the findings from both the review and new data in this webinar.

Dr Robyn Clough

Manager of Policy and Research
Family & Relationship Services Australia

Dr Robyn Clough specialises in policy analysis and has over 20 years experience in the not-for-profit, private and government sectors, including several years working in the Australian parliament. Robyn has undertaken policy analysis and review in several social policy fields including housing, mental health and health care consumer engagement.

Jackie Brady

Executive Director
Family & Relationship Services Australia

As Executive Director of FRSA, Jackie is responsible for leading the strategic vision for the organisation, which includes creating better lives for children, families and communities throughout Australia. She believes FRSA has a unique role in identifying and realising key opportunities that will bring members – small, medium and large – together in the achievement of national objectives.

In her most recent roles as Acting Executive Director and Director of Government and Public Relations at Catholic Social Services Australia (CSSA), Jackie had responsibility for stakeholder relations and strategic development.

Watch the webinar on-demand