Online

Tough Conversations™ for Frontline Staff is an engaging webinar designed to equip professionals with the skills to navigate difficult discussions in high-pressure environments. Tailored for frontline staff, this training focuses on practical strategies to handle challenging conversations with confidence, clarity, and empathy. Delivered in an interactive online format, the webinar provides participants with real-world tools to de-escalate conflict, foster positive outcomes, and build trust with clients. The convenience of virtual training allows you to learn from experienced facilitators and collaborate…