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Learn strategies to defuse difficult situations, manage intense emotions and move towards positive solutions. Everyone gets frustrated or angry on occasion, particularly when they’re under pressure. Most of the time, they deal with their anger and frustrations in socially acceptable and appropriate ways. It’s important, however, to know how to respond when people behave in challenging ways. This workshop will share strategies to defuse situations where clients, colleagues or community members are exhibiting strong emotions and/or difficult behaviours. We’ll also…