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Handle with Care™-Staff safety and defusing situations where individuals may be aggressive

March 19

$275

The training package entitled Handle with Care™-Staff safety and defusing situations where individuals may be aggressive, developed by David Cherry covers:

  • Managing your own feelings in difficult circumstances;
  • Minimising risk;
  • Legal issues;
  • Guidelines for managing difficult situations;
  • General principles for managing difficult behaviour;
  • Using language that does not create resistance;
  • A suggested structure for some difficult conversations;
  • Dealing with individuals according to their different anger triggers and;
  • Communication skills and strategies for defusing situations where individuals may be aggressive.

Details

Date:
March 19
Cost:
$275
Event Category:
Website:
http://groupworksolutions.com.au/BookingRetrieve.aspx?ID=216158

Organiser

Andrew King
Phone:
0437546560
Email:
info@groupworksolutions.com.au
Website:
http://groupworksolutions.com.au/announcements/training-calendar

Venue

Tuggeranong Community & Function Centre
245 Cowlishaw Street
Greenway, ACT 2900 Australia
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