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Souths Leagues Club

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Jane Street, Davies Park, West End
Brisbane, QLD 4101 Australia
(07) 3844 7344 www.southsleaguesclub.com

August 2019

Tough Conversations for Frontline Staff | Brisbane

August 20 @ 8:30 am - 4:30 pm
Souths Leagues Club, Jane Street, Davies Park, West End
Brisbane, QLD 4101 Australia
$299

Tough Conversations for Frontline Staff is a¬†practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public. This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations. The course teaches a method to: Reasonable expectations to…

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