Tough Conversations™ for Frontline Staff

Psychologist, Michael Hawton and his team, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public.

This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions.

Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations.

Presenter:

Dr Rob Steventon

Parentshop Consultant

Rob Steventon has been a Primary School Principal for 37 years and specialised in gifted and talented education, inclusion of students with physical disabilities within mainstream education, and consulting in social/emotional learning (SEL) for students, staff, and parents. He has a strong desire to support school leaders who face intense challenges in times of unprecedented expectations.