April 2023
Difficult Conversations-How To Talk to Anyone About Almost Anything eWorkshop 19-Apr-2023
$195
This 3 hour eWorkshop is for any staff who may have difficult conversations with clients, other service providers or work colleagues. The eWorkshop will cover: how to structure a difficult conversation and find a positive purpose; the importance of empathy and when not to empathise; keeping the conversation on track; using language that does not create resistance; recognising when not to have a difficult conversation and how to leave a conversation that may be unhelpful; gaining agreement with the other…
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