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Difficult Conversations-How to Talk to Almost Anyone About Almost Anything – Blacktown, NSW
October 19, 2016 @ 9:30 am - 4:30 pm$242
This workshop is for anyone who may be involved in any sort of difficult conversation about almost any topic.
The workshop will cover:
- how to structure a difficult conversation and find a positive purpose
- the importance of empathy and when not to empathise
- keeping the conversation on track and using language that does not create resistance.
- recognising when not to have a difficult conversation and how to leave a conversation that may be unhelpful
- gaining agreement with the other party and making a plan for the future.
The workshop will cover a range of topics depending upon the interests of the group, including: personality clashes in the workplace; delivering difficult news; supporting individuals who may be distressed; difficult performance conversations; responding to the difficult behaviour of another person; responding when another person criticizes you; when to engage in mediation and when not to engage in mediation; difficult conversations in close relationships, among many other possible topics.