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Handle with Care™-Staff safety and defusing situations where individuals may be aggressive

August 20

$275

The training package entitled Handle with Care™-Staff safety and defusing situations where individuals may be aggressive, developed by David Cherry covers:

  • Managing your own feelings in difficult circumstances;
  • Minimising risk;
  • Legal issues;
  • Guidelines for managing difficult situations;
  • General principles for managing difficult behaviour;
  • Using language that does not create resistance;
  • A suggested structure for some difficult conversations;
  • Dealing with individuals according to their different anger triggers and;
  • Communication skills and strategies for defusing situations where individuals may be aggressive.

Details

Date:
August 20
Cost:
$275
Event Category:
Website:
http://groupworksolutions.com.au/BookingRetrieve.aspx?ID=216091

Organiser

Andrew King
Phone:
0437546560
Email:
info@groupworksolutions.com.au
Website:
http://groupworksolutions.com.au/announcements/training-calendar

Venue

The Cherry Shed
243 Gilbert St
Latrobe, TASMANIA 7307 Australia
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Please note that posting onto the Events & Training calendar is reserved for FRSA Members only.