Working with the potential for violence Workshop – Wollongong, NSW

This workshop looks at a variety of practical, common sense principles for the prevention and diffusion of violence against community welfare workers in a variety of community based settings. While it is clear that organisations must confront, understand and do all they can to prevent violence and its consequences, it is inevitable that community welfare professionals will often have to deal with situations where violence is a possibility or a fact.

The workshop will explore:

• The high cost of caring
• Ways to diffuse conflict situations in the workplace
• Assessing conflict situations
• Strategies to promote worker safety in community services
• Crisis communication strategies
• Supporting the helper.