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September 2024
Tough Conversations™ for Frontline Staff
Psychologist, Michael Hawton and his team, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public. This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations.
Find out more »Online workshop: Vicarious Trauma
Understand the nature and impact of vicarious trauma and learn strategies to reduce your risk of experiencing it. Psychological trauma can occur when a person is unable to cope with a distressing or overwhelming event. Clinicians, frontline staff, supervisors, managers and other professionals can experience vicarious trauma when hearing about another person’s trauma and witnessing their associated distress. Over time, this work-related exposure to clients’ trauma can have a significant impact on health and wellbeing. This workshop will explore different…
Find out more »Online workshop: Negotiation and Conflict Management in the Workplace
Learn to manage workplace conflict in your role as team leader or manager. Conflict occurs when people disagree about something and believe that only one person or party's interests can be met. In the workplace, this can happen regularly as people working in teams need to complete tasks together. This workshop will discuss practical strategies for managing conflict in different situations and provide you with skills to implement them. We will also provide useful negotiation approaches that can help people…
Find out more »The Occasional Counsellor ™- eWorkshop 17-Sep-2024
The Occasional Counsellor™ training is for anyone who wants to learn to support others who may be acutely emotionally distressed. The focus of the training is on teaching the participants simple, practical strategies for assisting individuals who are sad, upset, bewildered, angry, or confused. For more information, read below. The Occasional Counsellor™ training is for anyone who wants to learn to support others who may be acutely emotionally distressed. The focus of the training is on teaching the participants simple,…
Find out more »Webinar: Child Mental Health and Wellbeing
Do you want new insights you can apply to client work with children affected by mental health difficulties and their families? Understanding the contributing factors and treatment approaches for Australian children aged 4 to 11 years old can significantly improve outcomes when working with children and families. Join us to examine the current state of child mental health in Australia. This webinar will cover prevalent conditions, diagnostic criteria, and emerging trends in the field of child mental health diagnoses. Staying…
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