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June 2024
Tough Conversations™ for Frontline Staff
Psychologist, Michael Hawton and his team, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public. This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations. Live webinar…
Find out more »Trauma Informed Practice: Interviewing Clients in Relation to Difficult Events and Difficult Circumstances eWorkshop 18-June-2024
Trauma informed practices guide workers in supporting clients in difficult circumstances. They also assist workers to manage their own stress and distress. Many workers in many different settings have to interview clients in regard to difficult events in their lives or in relation to difficult circumstances (for example events in the client’s past, child protection concerns, disputes with neighbours). This can occur at intake as well as during ongoing work with a client. Workers frequently find the anticipation of these…
Find out more »Anxiety Coach™ for Child & Family Specialists
The course is based on three underlying perspectives: first, by having an understanding of how anxiety develops, community and family support workers can assist parents to counter its progress in children. Second, community and family support workers can assist parents to take a preventative role in the development of anxiety problems in 4 -12 year-olds. Third, there are practical steps parents can take to develop resilience thinking skills in 4 -12 year-olds. Previously called No Scaredy Cats.
Find out more »Difficult Conversations-How To Talk to Adults About Almost Anything eWorkshop 19 June-2024
This training is for any who may have difficult conversations with clients, other service providers, or work colleagues and covers: how to structure a difficult conversation and find a positive purpose the importance of empathy and when not to empathise keeping the conversation on track using language that does not create resistance recognising when not to have a difficult conversation and how to leave a conversation that may be unhelpful gaining agreement with the other party making a plan for…
Find out more »1-2-3 Magic® & Emotion Coaching
1-2-3 Magic® & Emotion Coaching is a one-day professional learning course to equips you with the skills to manage children’s difficult behaviour. 1-2-3 Magic® & Emotion Coaching is based on two underlying perspectives on parenting: first, that children can be taught to respond more flexibly when they are frustrated or upset and second, that parents and carers can be taught easy-to-use skills they can use at particular parenting moments. The professional training includes role-play, group discussion, worksheets and videos. Live…
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