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July 2022
Managing Difficult Calls eWorkshop 26-Jul-2022
This 3-hour webinar is for any staff who may have to manage difficult calls and covers: Preparing for difficult calls; The different types of difficult calls and callers and issues associated with the different types of calls and callers; Managing your own feelings in difficult circumstances; Using language that does not create resistance in the other person; A suggested structure for some difficult conversations and; How to manage different types of calls or callers including people who are angry, distressed,…
Find out more »No Scaredy Cats™ – Child Anxiety Information Session – Reduce Anxiety and Build Resilience in primary-age children
The No Scaredy Cats™ workshop is based on three underlying perspectives: first, by having an understanding of how anxiety develops parents can counter its progress, second, parents can take a preventative role in the development of anxiety problems, third, there are practical steps parents can take to build resilience. Join Michael Hawton, course author for a FREE one hour discussion about the benefits of No Scaredy Cats at your school. We will briefly discuss how the significant adults in a…
Find out more »Resilience in our Teens™ – Teen Anxiety Information Session – managing anxiety and building resilience at school.
A one-day professional learning course for teachers and teacher aides to learn the strategies for managing anxiety and building resilience at school. Resilience in Our Teens™ course is based on three underlying principles: first, by having an understanding of how anxiety develops teachers and teacher aides can counter its progress. Second, they can play a preventative role in stopping teenagers from worrying too much. Third, there are practical steps to take to build resilience thinking in teenagers. Join Michael Hawton,…
Find out more »Tough Conversations™ for School Leaders | University of Adelaide
This course addresses the well-recognised occurrence of difficulties that school leaders face through often having to discuss sensitive, difficult subjects. Significant levels of stress for school leaders can be reduced when those conversations are handled with the skills taught in this professional development course. EXPECTED LEARNING OUTCOMES Improved knowledge of how to negotiate a solution to a problem using a scripted mediation process. Better understanding of how to be less affected by someone becoming frustrated and how to manage their…
Find out more »Case Notes and Record Keeping eWorkshop 28-Jul-2022
Keeping good case notes and records can be hard. It may be very time consuming and some staff may not know what to record or how to record in the most efficient way. This 3 hour eWorkshop will help in taking some of the pain out of keeping case notes by giving clear guidelines on the how and why of recording as well as giving suggestions on what should be recorded. The eWorkshop will be useful to: anyone involved in…
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