Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference.

Your new role

• Full time ongoing
• Located at Wagga Wagga, NSW
• Annual Salary between $85,120.35 to $91,586.55

This position requires a dynamic, proactive individual capable of leading and mentoring a team across two locations covering Canberra, Wagga and the surrounding regions.

Duties:

The Client Services Team Leader plays a crucial role in supporting the Practice Manager and ensuring seamless service delivery.

• Ensure that client intake, onboarding, fee collection and reception functions are welcoming, highly professional and sensitive, undertaken by well qualified and competent staff and enable all organisational services and systems to function effectively.
• Ensure intake staff have appropriate customer service and telephony skills in responding to client queries, initial demographic collection, managing and referring as appropriate to family advisers, senior clinicians/practitioners or managers.
• Always maintain a focus on the needs of clients, ensuring that systems operate in the best interest of the clients.
• Assist the Practice Manager with recruitment activities as required and supervise, train and support client service officers.

What you’ll need to succeed

1. Certificate IV in Community Services or a relevant field and demonstrated experience in a client facing workplace.
2. Demonstrated supervisory and team engagement experience in a culturally diverse environment, with an ability to coach and mentor staff, to prioritise workloads and to lead the team to deliver on challenging objectives in a timely manner.
3. Ability to work collaboratively with multidisciplinary teams and management
4. Excellent observational, interpersonal and written and verbal communication skills with an ability to interact sensitively with a diverse range of people.

For a full list of selection criteria, please refer to the position description found via https://racr.org.au/careers/

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today!  Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button below.

Position description with selection criteria is available at https://racr.org.au/careers/

For further information about the position or application process, please contact Human Resources at (02) 6923 9100 or by email  hr@racr.org.au.

Closing date for applications: Midnight on 04 August 2024