Handle with Care™-Staff safety and defusing situations where individuals may be aggressive

The training package entitled Handle with Care™-Staff safety and defusing situations where individuals may be aggressive, developed by David Cherry covers:

• Managing your own feelings in difficult circumstances;
• Minimising risk;
• Legal issues;
• Guidelines for managing difficult situations;
• General principles for managing difficult behaviour;
• Using language that does not create resistance;
• A suggested structure for some difficult conversations;
• Dealing with individuals according to their different anger triggers and;
• Communication skills and strategies for defusing situations where individuals may be aggressive.