Webinar: Constructive and Cooperative Conduct in Challenging Communications

This webinar will help its participants to understand the elements of effective communication, recognise others and self in communication interactions, manage and understand conflict, operate constructively, and have cooperative interactions that lead to a shared positive outcome in challenging situations.

Learning outcomes

1. Understand what effective communication looks like.
2. Identify and understand origins of conflict.
3. Explore the position of the ‘other’ and ‘self’ in difficult interactions.
4. Learn conflict management styles and techniques.