Events Search and Views Navigation
August 2025
Advanced Mediator – Practicum Certificate
This advanced, immersive and hands-on workshop series is designed to take experienced mediators to the next level in their practice. The training focuses on refining and enhancing mediation skills and knowledge through analysis and reflection on real life case scenarios in a supportive and professional environment. It meets the requirements under the Australian Mediator and Dispute Resolution Accreditation Standards (AMDRAS). The course comprises of total of 12 hours of workshops, where each participant presents a case and an assessment task based…
Find out more »Tough Conversations™ for Frontline Staff | WEBINAR
Psychologist, Michael Hawton and his team, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public. This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations.
Find out more »Managing Difficult Calls eWorkshop 19-Aug-2025
This 3-hour webinar is for any staff who may have to manage difficult calls and covers: Preparing for difficult calls The different types of difficult calls and callers and issues associated with the different types of calls and callers Managing your own feelings in difficult circumstances Using language that does not create resistance in the other person A suggested structure for some difficult conversations How to manage different types of calls or callers including people who are angry, distressed, bewildered…
Find out more »CHC81115 Graduate Diploma of Family Dispute Resolution – July 2025, Online
Take the first step towards a new career in FDR and make a difference in the lives of families. Apply today and start in 2025. Family Dispute Resolution (FDR) Practitioners (FDRPs) provide a structured and facilitated mediation process that assists families experiencing separation to resolve disputes about parenting, financial and property matters. FDRPs provide information and undertake intake and assessment around FDR suitability and the capacity of families to participate. They manage and adapt the FDR process to meet individual…
Find out more »Safe + Sound: Building protective strategies for managing burnout and vicarious trauma eWorkshop 21-August-2025
An in-service, interactive workshop for direct service staff using creative prescribing approaches. Safe + Sound brings together evidenced based approaches and research about the cause and impact of vicarious trauma and burnout on direct service staff, with accessible, practical, and inspiring strategies for daily prevention through creative prescribing. This 3-hour workshop introduces the key concept of non-negotiable self-care, as well as a framework for understanding different types of self-care practices, from short relief and repair habits, to deeper recharge and…
Find out more »Please note that posting onto the Events & Training calendar is reserved for FRSA Members only.