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August 2025
Effective Online Group Leadership Course
Best online group work practice is achieved when groupwork programs have a passionate Team Leader and advocate for online practice and well-trained online facilitators. It is important that all online group leaders (who are doing online groupwork) attend this training workshop. Effective Group Leadership involves a 2*3-hr workshop that develops the necessary skills for group leaders to facilitate creative online group work. The training covers the principles of using creative group work techniques and tools in an online environment. https://www.relationshipsnsw.org.au/professional-training/effective-online-group-leadership/…
Find out more »Case Notes and Record Keeping eWorkshop 13-August-2025
Keeping good case notes and records can be hard. It may be very time consuming and some staff may not know what to record or how to record in the most efficient way. This 3 hour eWorkshop will help in taking some of the pain out of keeping case notes by giving clear guidelines on the how and why of recording as well as giving suggestions on what should be recorded. Keeping good case notes and records can be hard. …
Find out more »Tough Conversations™ for Frontline Staff | WEBINAR
Psychologist, Michael Hawton and his team, present Tough Conversations for Frontline Staff. A practical workshop for those at the frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public. This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions. Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations.
Find out more »Managing Difficult Calls eWorkshop 19-Aug-2025
This 3-hour webinar is for any staff who may have to manage difficult calls and covers: Preparing for difficult calls The different types of difficult calls and callers and issues associated with the different types of calls and callers Managing your own feelings in difficult circumstances Using language that does not create resistance in the other person A suggested structure for some difficult conversations How to manage different types of calls or callers including people who are angry, distressed, bewildered…
Find out more »Safe + Sound: Building protective strategies for managing burnout and vicarious trauma eWorkshop 21-August-2025
An in-service, interactive workshop for direct service staff using creative prescribing approaches. Safe + Sound brings together evidenced based approaches and research about the cause and impact of vicarious trauma and burnout on direct service staff, with accessible, practical, and inspiring strategies for daily prevention through creative prescribing. This 3-hour workshop introduces the key concept of non-negotiable self-care, as well as a framework for understanding different types of self-care practices, from short relief and repair habits, to deeper recharge and…
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