July 2016
The Occasional Counsellor™ – Lismore, NSW
The Occasional Counsellor™ is for staff who are not employed in a counselling role but are called upon to give others emotional support, including receptionists, case managers and direct care staff. The focus of the workshop is teaching the participants strategies for assisting individuals who are sad, upset, bewildered, confused, angry or suicidal while clearly remaining within their role. The workshop covers the following areas: the skills of the helper including the importance of empathy and when not to empathise…
Find out more »Difficult Conversations-How to Talk to Almost Anyone About Almost Anything – Lismore, NSW
This workshop is for anyone who may be involved in any sort of difficult conversation about almost any topic. The workshop will cover: how to structure a difficult conversation and find a positive purpose the importance of empathy and when not to empathise keeping the conversation on track and using language that does not create resistance. recognising when not to have a difficult conversation and how to leave a conversation that may be unhelpful gaining agreement with the other party…
Find out more »Please note that posting onto the Events & Training calendar is reserved for FRSA Members only.