Online Via Zoom

This eWorkshop is for anyone who may have to work with individuals who may be angry and potentially aggressive. The aim of the eWorkshop is to assist the participants to develop their skills in keeping themselves safe and in defusing situations where individuals may be aggressive. This eWorkshop will cover Managing your own feelings in difficult circumstances; Minimising risk; Legal issues; Guidelines for managing difficult situations; General principles for managing difficult behaviour; Using language that does not create resistance; A…