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February 2022
Managing Difficult Calls eWorkshop
This 3-hour webinar is for any staff who may have to manage difficult calls and covers: Preparing for difficult calls; The different types of difficult calls and callers and issues associated with the different types of calls and callers; Managing your own feelings in difficult circumstances; Using language that does not create resistance in the other person; A suggested structure for some difficult conversations and; How to manage different types of calls or callers including people who are angry, distressed,…
Find out more »Webinar: In Conversation with Rosie Batty AO – Raising Awareness and Action Concerning Family Violence
Rosie Batty AO, Australian domestic violence campaigner and the 2015 Australian of the Year joins our expert staff panel. Together they will lead a conversation about the challenges and successes of raising awareness about family violence through action. Ideal for Professionals who work with people impacted by family violence, including community organisation workers, school staff, health professionals, youth workers, child and family workers, and counsellors. About the presenters Rosie Batty AO Rosie Batty has risen above her personal…
Find out more »Group Work: Blend and Balance- Working with ‘opposite’ dynamics eWorkshop
Blend and Balance is a way of exploring human experience; what lifts us up and what brings us low; what holds us back and what motivates us; what brings us joy and what brings us pain. Blend and Balance is about noticing, contrasting and ‘balancing’ our strengths with our all-too-human ‘imperfections’; our ‘triumphs’ with when we think we might have done better; the hard times with the wondrous. Doing so can open us more fully to the best of who…
Find out more »7th National Elder Abuse Conference
Walk the Talk is a conference that invites dialogue, debate and conversation about ending the abuse of older people wherever it occurs – in aged care residential settings, at home or in the systems and processes that surround us. The issues, ideas and challenges raised during Walk the Talk will encourage all delegates to continue their work, to drive change and to be voices for action. This conference will be hosted by Elder Abuse Action Australia (EAAA) and COTA Tasmania. The…
Find out more »Trauma Informed Practice: Interviewing Clients in Relation to Difficult Events and Difficult Circumstances eWorkshop
Trauma informed practices guide workers in supporting clients in difficult circumstances. They also assist workers to manage their own stress and distress. Many workers in many different settings have to interview clients in regard to difficult events in their lives or in relation to difficult circumstances (for example events in the client’s past, child protection concerns, disputes with neighbours). This can occur at intake as well as during ongoing work with a client. Workers frequently find the anticipation of these…
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