Tuggeranong Community & Function Centre

The training package entitled Handle with Care™-Staff safety and defusing situations where individuals may be aggressive, developed by David Cherry covers: Managing your own feelings in difficult circumstances; Minimising risk; Legal issues; Guidelines for managing difficult situations; General principles for managing difficult behaviour; Using language that does not create resistance; A suggested structure for some difficult conversations; Dealing with individuals according to their different anger triggers and; Communication skills and strategies for defusing situations where individuals may be aggressive.